Privacy Policy
Your privacy is important to us. This policy explains how SafeSwap collects, uses, and protects your personal information when you use our secure escrow platform.
Data Protection
Your data is encrypted and protected with enterprise-grade security
Transparent Use
We only collect what's necessary and explain exactly how it's used
Your Control
You can view, update, or delete your personal information anytime
1Information We Collect
Personal Information
When you create an account or use our services, we collect:
- • Full name and display name
- • Email address and phone number
- • Profile photo and biography
- • Address and location information
- • Government-issued ID for verification
- • Payment method information
- • Business information (if applicable)
- • Communication preferences
Transaction Information
- • Deal details, amounts, and milestones
- • Payment history and transaction records
- • Messages and communications within the platform
- • File uploads and document attachments (up to 10MB per file)
- • Dispute information and resolution details
- • Trust score calculations and feedback
Technical Information
We automatically collect technical data to improve our service:
- • IP address and location data
- • Device and browser information
- • Usage patterns and preferences
- • Performance and error logs
- • Security events and access logs
- • Cookies and tracking data
2How We Use Your Information
Core Services
- • Process and manage transactions
- • Verify user identity and prevent fraud
- • Calculate and display trust scores
- • Facilitate secure messaging
- • Resolve disputes and provide support
Security & Compliance
- • Detect and prevent fraudulent activity
- • Comply with legal and regulatory requirements
- • Maintain platform security and integrity
- • Investigate policy violations
Communication
- • Send transaction notifications
- • Provide customer support
- • Share important updates
- • Send marketing communications (with consent)
Platform Improvement
- • Analyze usage patterns and trends
- • Develop new features and services
- • Improve user experience
- • Generate anonymized insights
3Information Sharing
We DO NOT Sell Your Data
SafeSwap does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing Situations
We may share your information only in these specific circumstances:
With Other Users
- • Public profile information
- • Trust scores and ratings
- • Deal-related communications
Service Providers
- • Payment processors (Stripe)
- • Identity verification services
- • Cloud hosting providers
Legal Requirements
- • Court orders and subpoenas
- • Law enforcement requests
- • Regulatory compliance
Business Transfers
- • Merger or acquisition
- • Asset sale
- • Bankruptcy proceedings
4Data Security
Technical Safeguards
- • End-to-end encryption for sensitive data
- • SSL/TLS encryption for all communications
- • Multi-factor authentication
- • Regular security audits and penetration testing
- • Secure cloud infrastructure
- • Regular automated backups
- • Access controls and monitoring
- • Employee security training
Compliance & Certifications
We maintain industry-standard security certifications and undergo regular compliance audits to ensure your data is protected according to best practices.
Data Breach Response
In the unlikely event of a data breach, we will:
- • Notify affected users within 72 hours
- • Report to relevant authorities as required
- • Provide clear information about what happened
- • Take immediate steps to secure systems
- • Offer support and protection services
5Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations.
Active Accounts
Ongoing
While account is active
Closed Accounts
7 Years
For compliance purposes
KYC Documents
7 Days
After rejection/approval
Automatic Deletion
We automatically delete unnecessary data according to our retention schedule. You can also request early deletion of your data by contacting our support team.
6Your Privacy Rights
Access & Transparency
- • View all data we have about you
- • Download your data in portable format
- • Know who we share data with and why
- • Receive clear privacy notices
Control & Correction
- • Update your personal information
- • Correct inaccurate data
- • Control marketing communications
- • Manage privacy settings
Deletion Rights
- • Request account deletion
- • Remove specific data points
- • Cancel pending transactions
- • Withdraw consent for processing
Protection Rights
- • Object to automated decision-making
- • Request human review of disputes
- • Restrict certain processing activities
- • File complaints with data authorities
8International Data Transfers
SafeSwap operates globally and may transfer your personal information to countries other than your own. When we do this, we ensure appropriate safeguards are in place:
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions by regulatory authorities
- • Binding Corporate Rules where applicable
- • Data Processing Agreements with vendors
- • Regular compliance monitoring
- • Local data protection where required
9Children's Privacy
Age Requirements
Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
If we become aware that a child under 18 has provided personal information, we will:
- Immediately delete the information from our systems
- Terminate the account if one was created
- Notify the parent or guardian if possible
- Take steps to prevent future access
10Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
For Minor Changes
- • Update the policy on this page
- • Change the "Last Updated" date
- • Continue service without interruption
For Major Changes
- • Email notification to all users
- • Prominent notice on the platform
- • 30-day notice period before changes take effect
11Contact Us About Privacy
Privacy Questions & Requests
If you have questions about this Privacy Policy or want to exercise your privacy rights, you can contact us through any of these channels:
privacy@safeswap.com
Support Portal
Dashboard → Settings
Legal
legal@safeswap.com
Data Protection Officer
Our Data Protection Officer oversees privacy compliance and can be reached at dpo@safeswap.com for complex privacy matters, regulatory questions, or if you're not satisfied with our response to your privacy request.